Choose the setting. Then compare the care.
Telehealth means getting care by video, phone or written messages with a doctor, nurse or other health professional.
Online care
Explore this route if travel or fitting in a visit is your main concern.
Ask before choosing
- Will we talk during the first visit, or will someone read my health details later?
- Who handles my questions between visits?
- Where would I go if an exam is needed?
In-person care
Explore this route if being in the same room matters to you.
Ask before choosing
- Can later visits happen by phone or video?
- Can the person providing my care use records from my usual doctor?
- How are tests and medicine charged?
Can an online visit lead to a prescription?
As of September 26, 2026, each state set its own rules for prescribing medicine online.
For your appointment, your doctor usually needs a licence or other permission from whichever state you are physically in.
Tell the service where you are physically located for the appointment, including when travelling or after a move.
Work through the visit questions →Choose the question on your mind.